When Multiple Mapping GUID string displayed for hidden not answered
Adrian_Mataisz
Customer Advanced IT Monkey ✭✭✭
Hello,
When we have question that are hidden and doesn't get answered (because it stays hidden) and have a query when we try to do a multiple mapping in the Description for example is displayed the GUID string instead of not displaying anything.
Any idea how to fix it?
EX:
Access Request for: Me Co-Worker's Name: [Prompt_e51ae059-1dec-428e-b6d0-9e6bef4247c9] Requesting Access to: ThisApp App Name/DB/Instance: [Prompt_f218f1d5-0f65-4b11-8b6c-b182ecde7033][Prompt_1a2de87c-8bc8-498e-a56e-fb7ff108ace4]ThisApp1 US,ThisAp
0
Answers
@Adrian_Mataisz what portal version are you using? I just read here post from @Philip_Håkans which looks similar in 9.4.1:
We have major issues with multiple mappning and ROService.js/ROToolbox.js I had to roll back the update. Our ARO's submitted with [Prompt_$GUID] instead of the correct user input. I have registered an incident on it.
But he's using ROToolbox which could cause those issues, maybe you are, too?
Hi Peter, We are not using ROToolbox.js.. I opened an incident with Cireson and they said to update to the latest version , we are on 9.3.8.
Hi, we are having same issue. Empty Objects pickers are returned as [Prompt_GUID]. Do not know solution for now
M.
@Adrian_Mataisz were you able to update to the latest, or at least test out 9.4.1 to see if this resolved your issue? So far we have not been able to replicate the issue except in cases where the RO Toolbox was being used.
we are using latest 9.4.1 and issue is still there. For us it is not so critical because we are using Multimapping in few requests. but issue is there.
We also experienced this issue when installing 9.4.1. We are using the ROToolbox.js however.
@Martin_Strbavy have you submitted an incident to support for the issue? I'd like them to take a look at it if you are willing.
We didn't install 9.4.1 yet and we don't have a test environment. We don't use RoToolbox.