Create on Behalf of has disappeared from my request forms

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

December 2019 in Analyst Portal

Hi, I just upgraded to portal version 9.4.5.2016 and noticed that with this release of the portal, there are now separate settings for the "create on behalf of" group for incidents, change requests and service requests. However, even though I set all these to our analysts group, the On behalf prompt does not appear on our request forms anymore.

Any ideas ?

Stephane

Best Answer

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

December 2019 Answer ✓

Ok, I overlooked another configuration panel

It's working now

1

Answers

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

December 2019 Answer ✓

Ok, I overlooked another configuration panel

It's working now

1

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