alex_kokin
Member IT Monkey ✭
Might anyone have a good runbook or workflow process to update all Child tickets with the Parent action log comments.
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Answers
Crickets 🙄
@alex_kokin - Can you describe more about the use case? Would a task in the portal work?
I would like to monitor for new Analyst Comments being made to a Parent Incident and copy the Analyst Comments to all Child Incidents.
Not sure if this helps but I was scanning for Parent / Child information and found this older post - https://community.cireson.com/discussion/3997/update-child-incidents-information-from-parent
By now you may have figured it out.