Home Analyst Portal

Parent / Child incidents

alex_kokinalex_kokin Member IT Monkey ✭

Might anyone have a good runbook or workflow process to update all Child tickets with the Parent action log comments.

Answers

  • alex_kokinalex_kokin Member IT Monkey ✭

    Crickets 🙄

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @alex_kokin - Can you describe more about the use case? Would a task in the portal work?

  • alex_kokinalex_kokin Member IT Monkey ✭
    edited July 9

    I would like to monitor for new Analyst Comments being made to a Parent Incident and copy the Analyst Comments to all Child Incidents.

Sign In or Register to comment.