Team Work Views including Approvals assigned to groups

Erin_Murphy

Is there a way to have RAs that have been assigned to an AD Group to show in the Team Work view?

Joe_Burrows

Hi Erin

Not currently possible, but it is open on the below thread if you want to give it an upvote:

https://community.cireson.com/discussion/757/my-active-work-items-feature-parity-in-the-portal-for-review-activities

Usually we recommend using automation to dynamically add each user of a group as reviewers to the RA.

Cheers
Joe

Joe_Burrows

Hi Erin

Not currently possible, but it is open on the below thread if you want to give it an upvote:

https://community.cireson.com/discussion/757/my-active-work-items-feature-parity-in-the-portal-for-review-activities

Usually we recommend using automation to dynamically add each user of a group as reviewers to the RA.

Cheers
Joe

Erin_Murphy

Hi Joe,
Are you able to assist anymore around the automation to dynamically add the users?

Joe_Burrows

Hi Erin

A few different ways of doing it depending on what you are using for automation, ive seen some customers use an extension to the RA class or a business service that holds group name for a runbook can call.

The below blogs should point you in the right direction:

http://www.scsm.se/?p=895

https://marcelzehner.ch/2014/07/18/service-manager-create-a-reviewers-object-by-using-powershell-scsm/

Hope that helps!
Regards
Joe

Mark_Wahlert

Hi. Unsure why, but we added an AD email group (security group) to both an RA and an MA activity implementer for a service request, and after saving, the rest of my team could see both the RA and MA in TEAM WORK within portal. This does seem to work for some, but not others.