Analyst / Private Comment

Chris_Jordan

Chris_Jordan Customer Adept IT Monkey ✭✭

August 2016 in Analyst Portal

If you have an analyst who is unable to click the "Is Private" comment add, what is the direction of troubleshooting you should take?

I have checked the security role in SCSM, looks like the rest of my analysts.

0

Best Answer

Chris_Jordan Customer Adept IT Monkey ✭✭

August 2016 Answer ✓

It seems the issue is related to the Dynamic Forms, I have removed the custom.js code and the private checkbox starts functioning... strange.

5

Answers

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

August 2016

Hi Chris

Sounds like a client side issue, have your tried having the analyst test on another browser and PC? If it works then try some troubleshooting like IE options reset to default, profile reset etc.

Regards
Joe

0
Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

August 2016

Can the analyst add a private comment from another users computer? This will indicate if it's a user issue or a computer issue.

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Chris_Jordan Customer Adept IT Monkey ✭✭

August 2016

Tried on 2 other PCs, same issue.

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Candice_Yeudall Customer Advanced IT Monkey ✭✭✭

August 2016

Has the analyst switched permissions at all in the last month? We have encountered times when user roles are more than a month old even though they have been updated. I believe we had to restart everything to fix it.

0
Chris_Jordan Customer Adept IT Monkey ✭✭

August 2016 Answer ✓

It seems the issue is related to the Dynamic Forms, I have removed the custom.js code and the private checkbox starts functioning... strange.

5
Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

August 2016

That seems a bit strange, if it was the custom javascript I would have thought it might affect every user.

Anyway, I'm glad you were able to find the cause. Let me know if you need any more help.

Regards, Tony

0

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