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Re: Service downtime calulated including availability calendar
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Cireson Portal dashboard reports
I'm trying to find the queries that are used to populate the dashboard on the portal. It looks like the portal is showing over a years worth of data and I would like to scale it back so only the last 4 months or so show up in the reports. Does anyone know where I can go edit the dashboard reports? I'm on portal 5.0.9.1.… -
Limiting what is viewed in portal
We have 4 groups setup in our Service Manager. Networking, Help Desk, Facilities and Programming. The managers in each group wanted to be able to see all their Team Requests but only want members of their group to see only their own work. I seem to remember that there was a way to do this but I'm at a loss right now. Maybe… -
Re: Dark Mode in the Portal!! (Well.. an attempt at it!)
Thanks @Peter_Miklian I am looking to package this as an add-in, as well as release High Contrast Mode! I have been using https://colorable.jxnblk.com/ actually for High Contrast because it gives you the AAA rating which need to be over 4/5 I think to qualify as part of the legislation! Thanks though! -
Re: Community Open Floor Meetup
Hey everybody! We're having a Community Open Floor meetup tomorrow (March 4, 2022) at 4pm UTC. If you're able, we'd love for you to join! Ask questions, raise concerns, see some cool content. You never know what might happen on one of these sessions! Register here: https://get.cireson.com/communityopenfloor -
Mysterious Notification to affected user
Hi there, i realised that when entering a comment in the action log of a incident the affected user will recieve a email and i have absolutly no idea which subscription causes this :) It seems this is something "portal-internal" as i have only 4 subscriptions active in the SCSM-console and none of them causes this. Does… -
Multiple consumables to the same user
I can see there is a 3 year old feature request for this, but nothing that says it was implemented. We don't want to serialize mice keyboards and monitors, but we have many users who need these for home and office, but we have no way of tracking somebody with 2 keyboards, 3 mice and 4 monitors. Eventually this is going to… -
Is there still a place to download older versions of the Service Manager portal?
This is the last place I saw where versions might exist: https://ciresonreleases.blob.core.windows.net/servicemgrportal/PreviousVersions/ The need for access to older versions comes from situations where we build (or rebuild) servers. For example, we are building out 4 new servers this week. We can't install the portal on… -
Code Changes not applying
Hi All, So I made some changes in the C:\inetpub\CiresonPortal\Scripts\app directory on the app.lib.js file. I changed the messages box hide timer for when new work items are corrected from 4 seconds to 20 seconds. However after reseting IIS and restarting the cache builder the change is not taking effect. Is there… -
Portal Views: definition and customisation
Hello Community, in our company we have some custom fields that we need to see in different views. Can we customise the default views, and is it supported? Also I would like to know what the filter is that defines what tickets appear in the 4 default views in the Portal +My Requests +Team Request +My Work +Team Work Kind…