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Adding Support Groups to Quick Create Service Request
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Created user should see the request where he isn't affected user
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Add reviewer for affected user, not created by user
Is there a way to have Review Activities automatically populate the reviewer with the line manager of the Affected User, rather than the Created By User? Currently we have a runbook that goes in and compares the affected and created by users and adds the affected user's manager if applicable. But it would be a lot easier… -
Create a form to register new Ci's in the CMDB
Hi, I was wondering if it was possible to use the portal as a webfront end for the SCSM CMDB? We created a new class within the CMDB to track damage reports for cars in the company fleet. I was wondering if one could easily create form and publish on the portal to allow the follow up of these CI's from within the HMTL… -
Powershell: Create Service Request from Advance Request Offering
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PORTAL - From affected user screen - Create incident button can be clicked on numerous times
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Creating custom queue for service manager
Hello there, to create a custom queue based on your custom type projection you have to edit the xml directly, as it is discribed here. What I did, was creating a queue based on a default class and followed the syntax, similar to the tutorial I provided in the link. But unfortunately my queue doesn't effects my user role.… -
Project Server Connector/Creating Projects
Can someone explain, or provide documentation, on how the Project Server Connector works in terms of Microsoft Service Manager? We've created a test project with some tasks within MS Project, however, only the project synced over to Service Manager...the tasks did not. Does a change request and or release record have to be… -
Incident Form - Create Tab
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Show Created CRs in My Requests View