Search
-
Re: Service Requests with Review Activities awaiting approvals
You've pretty much described the exact workflow process. With the exception of an SR that has no Activities which would be worked directly and have a Support Group/Assigned. When it comes to workflow based SRs, we will not assign that SR to anyone. The Support Group we assign to a "parent" group of sorts that people have… -
Re: Query field for Servcie Request like "Create request on behalf of"
-
Re: How would you describe your current experience with SCSM Data Warehouse reporting?
-
Draft requests
We want save draft data for forms. Save data in table with id requestId and fild for text data (JSON). Send data 'id:number', example 'd0831c59-b5f3-508a-c7af-1b0a9f2c1fe1' 'data:string', example '{'ds ... } json'. request to API. To save draft requests. We need 3 WEB services: - PUT (add new data)… -
Re: Assign Group By Analyst Error When Searching For Analyst
-
Config Manager Ticker App Feature Request - Custom Severity Level
-
Re: Have offerings assign template dynamicly based on answers
Does anyone have already created a solution for this? We would need that for our Service Desk. When they get a call from a customer, they don't know if they have to create an IR or an SR... My idea is to create a "normal" webpage with 3 fields... 1) title 2) description 3) dropdown -> IR or SR At the end of the phone call,… -
Re: How can I get the template GUID or name that is applied to a request offering?
-
Re: Strange Results on Work Item Grid
-
Re: Cireson Cache Builder