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Mark Comment Private After Submitting
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comment updates are being sent (as mail) although they are marked as "private"
We moved from Action Log Notify App to SCSM Notify Analyst v8.0.1.2012 and now we have the problem that comment updates automatically are being sent, no matter if they are marked as private or not. We've now had some funny situations where endusers have received private analyst comments as mail. Where can I set that… -
Re: Notify Analyst - Private comments doesn't generate notification to analyst
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How do you prevent sending the comments marked as private out to a user when a ticket is completed?
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Make Private checkbox for comments default checked
Any suggestions how I can make the Private checkbox for an analyst comment default checked? I added checked="true" which shows it like I want it in my editor, but it doesn't work in the portal. <input type="checkbox" data-bind="checked: isPrivate" id="actionLogisPrivate" checked="true" <% if (Disabled) { %> disabled <% }… -
Issue - Attach to Incident Log (Private)
Hi Folks, I've got an issue with any of our Analysts that use the Outlook Cireson Console. When they attempt to attach an email to the incident log (private) it comes up the following error once the OK button is clicked, the screen shows up OK to search for the incident but it is just after hitting OK the error happens.… -
How to hide the option to save mail as private comment in send mail task
Hi, in the send mail task I want to hide the option to save a mail as a private comment since it's requested that analysts are unable to do that. I found some .js code in some other threads that were created prior to the update of the send mail task and don't seem to work anymore. This is the code that I'm using in the… -
Re: Portal is now 8.9 but some customisations from custom.js work while others dont. any ideas?
below is the code we are using for action log set to private for default. notice anything that I should change in this? /* ----------------------------------------------- */ /* --------- IR - Default tick private ----------- */ /* ----------------------------------------------- */ //Change Request Tasks… -
Re: Community "Open Floor" Meetup
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Re: Improvements of send email