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Error while creating first Manual Activity in Service Request !
Hi, We are experiencing an issue in our Cireson portal while creating the first Manual Activity in the Service Request. We are getting the following results: 1. Support group name is not saved if only one MA is created. 2. Support group name for the first MA is not saved if two consecutive MAs are created. 3. Support group… -
Set First Response via Action Log Notify or Advanced Send Email
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How can I tell Who "acknowledged" an incident thereby setting First Response Date
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Re: Dashboard - 'First of the Week' Relative Date Searches
I did something like this... (Today)AND DATEDIFF(dd, ResolvedDate, GETDATE()) = 0 (Yesterday)AND DATEDIFF(dd, ResolvedDate, GETDATE()) = 1 (This Week) AND ResolvedDate >= DATEADD(wk, DATEDIFF(wk, 0, GETDATE()), 0) (Last Week) AND (ResolvedDate >= DATEADD(wk, DATEDIFF(wk, 0, GETDATE()) - 1, 0) --first day of last weekAND… -
Re: Setting First Response when Resolving incidents
We've talked about this a bit in my organization too. I haven't done it yet, but my thought was to create an orchestrator runbook that monitors IRs for Status change to Resolved and SRs for Status change to Completed. Then run a powershell script that uses the resolution/completion date to set the first response date. It… -
How to remove capilization of every except for the first word
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Import not scoping users on first import
I've just logged this to support, but I'm thinking it might be a Service Manager question rather than Cireson. Anyone else noticing this? When we create new AD users (did a couple yesterday), when they import to service manger overnight, the next day they are able to see ALL offerings on Cireson, but only on the first day… -
Re: Powershell
@Ryan_Kelley the problem is, forgot the -recursive in your first code. Can you try it that way and tell me if it worked $parentSR = Get-SCSMRelationshipObject -ByTarget $myActivity -Relationship $rel -recursive | Where-Object {$_.SourceObject.ClassName -eq'System.WorkItem.ServiceRequest'} | Select-Object -First 1 -
Runbook activities in IR tickets should not start immediately unless first in the list
I am aware that IR tickets do not have a sequence the way SR and CR tickets do, and that I am contradicting the out of box behavior of runbook activities that are attached to an IR. Could the SMA Runbook activities optionally require a manual status change to "In Progress" in order to run from IR tickets, perhaps? I'm sure… -
PowerShell Activities: First impressions
I love me some PowerShell, and I wanted to offer my initial observations on P$A's. The first thing I noticed was that I couldn't do anything because the Licensing App wouldn't even see that there was a PowerShell App to license. Then once I updated to the newest Licensing App, it wouldn't pull the PowerShell App license…