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Re: Console is crashing because of special character
Yeah, this is a mess. What version of the portal are you running? Cireson made a mistake when they added a new way to process ROs, and forgot to encode special characters in an XML string, before committing it to SCSM. You can fix it manually with powershell, by getting the WI object, getting the UserInput property as a… -
Re: Creating a random sampling for survey
Hi, I've done some work on this and went around the houses a bit trying to figure out the best approach. We didn't want to to add the survey link to the resolution email as (a) didn't want to survey every user for every WI and (b) didn't want they survey request to get lost. In the end we settled on a weekly approach. A… -
Re: Looking to Query ALL OPEN SR (service request) before they are copied to the Data Warehouse
There is a guy at work who has been "handling" service manager for 2 - 3 years and Cireson for the past year. I was trying to write queries to pull data from the data warehouse yesterday before my posting as the data was literally a week old. Come to find out, an update /patch a week ago killed the processes for archiving… -
Re: What kind of automation (SCSM, SCOM, SMA/SCO) does your organization leverage?
We do elevated account creation using (SCORCH and SM) (with a lot of controls around approvals). Admin rights on local machines (SCORCH and SM) (with a lot of controls around approvals). We automated automated checking that required fields on CR's are properly filed in.(using a RBA in the CR activities) Some request… -
Re: Auto populate a request offering field
Got it sorted after much perseverance. Narrowed the scope of the script so only runs on a specified request offering and I dare say there is some room for improvement but what I've tried to do (where logically it makes sense) is name the questions after the returned api values so they can be parsed without any translation.… -
Re: Active Directory Group Membership Management
I think this will be hard to achieve, but it can be done, though it might not be the exact experience you have in mind and there are some stepping stones to defeat before you can even start making the request offering and the automation. Just like you can list the computers from the Primary User, you should be able to do… -
Unique Scenario -- Going from SCSM/AssetManagement to ONLY Asset Management
So I work for a very large enterprise, and we have completed our swap to Service Now for ITSM. We continue to use SCSM only for Asset Management. This change has been done almost a full year. The environment is 2012 R2 now with 6 management servers, DB, DW and DW Management servers in use. The workload on it is super… -
Popular Articles
I am currently creating a custom homepage and part of the homepage is to use the Top Knowledge Articles. The issue with this, is the articles which show are statically set in the Popularity field when we create/edit each KA. our management would prefer to have this list show the articles which have been visited the most. I… -
San Diego’s Business Elite Honors Cireson as a Fastest Growing Company
The San Diego Business Journal hosted one of the city’s most dynamic events on Wednesday, July 13, to celebrate the region’s most successful and rapidly expanding organizations. Cireson, an expert in IT Service and Asset Management, was named #13 out of 150 organizations recognized. The 13th annual event was attended by… -
San Diego’s Business Elite Honors Cireson as a Fastest Growing Company
The San Diego Business Journal hosted one of the city’s most dynamic events on Wednesday, July 13, to celebrate the region’s most successful and rapidly expanding organizations. Cireson, an expert in IT Service and Asset Management, was named #13 out of 150 organizations recognized. The 13th annual event was attended by…