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Replace Survey App with a Simplified Net Promoter Score (NPS) App
In an effort to get a higher quantity and more relevant results from the survey app, I believe it would be more beneficial to replace the survey app with a simple Net Promoter Score (NPS) solution to allow end users to provide quick, simple and useful feedback about their experience and satisfaction. The NPS solution… -
SMLets Exchange Connector not updating RA's
All, We have been using the SMLets connector for while and love it. However, over the weekend, it appears that an email move to O365 has broken Approving RA's via email. While the mailbox hasn't changed, emails arrive and get sent for completion, creations, and even RA approvals, the approvals are not processed. That is,… -
Using Orchestrator to automate the results out of Survey APP
Hi there I am using Orchestrator to automate the results out of my survey app i can use the get object to get the questions out in JSON format quite easily. However when trying to convert from JSon into a readable out put i'm getting a issue... Here is a simple JSon from the question of one of my results. [{"Question":"Are… -
Re: Is there a way to open the Send Email feature in a new window instead of a pop up?
Hi, because I had a similiar problem and if you are willing to change the original cireson application files you can do a quick hack to accomplish your needs: 1) modify the Controller.js file in the \inetpub\CiresonPortal\Scripts\forms\tasks\sendEmail Directory (add one line) (make the popup window a "non modal window" -… -
Re: Get Last Modified date for PowerBI report from SQL
I had tried using the user and analyst comment log, but I could not get that to have the correct date, no matter what I attempted. I was using the relationship id below. System.WorkItem.TroubleTicketHasAnalystComment 835a64cd-7d41-10eb-e5e4-365ea2efc2ea AnalystComment AppliesToTroubleTicket For the Case statement, I was… -
Re: Portal upgrade
My suggestion would be: * Stop IIS across all of your servers. This will ensure it's impossible someone is using the portal during the upgrade * Take a backup of your ServiceManagement DB. You can optionally take backups of your other DBs, but the Cireson installer does not perform any modification to these core elements… -
Re: Defining Business Services
This is a terrific question! I agree that there is not a "correct" answer here, but there might be one or more suit your objectives better. I'll share my thoughts here and hopefully we get other perspectives as well. Business services, as far as your users are probably concerned, are typically more along the lines of your… -
Re: New Support Home Page
@Justin_Workman I think for us it would be good to keep a customisable welcome section: I would keep the search bar with the drop down option (our end users prefer this search option): It would be good to have this more central (just under the search bar) : Instead of Request Account it would be good to have something like… -
Re: Software Installed Count and Software Metering
Installed count works in one of three ways: 1) Software detected via ConfigMgr inventory and imported in to SCSM via the ConfigMgr connector 2) Software metering data collected via ConfigMgr inventory and imported in to SCSM via the ConfigMgr software metering connector (Cireson product) 3) Site license. Don't bother… -
Re: Portal error
Hi all, I checked above mentioned permissions and they all are set and I can visit the website via http://localhost. When I try to add a hostheader to the site like http://myscsm.domain.com it keeps throwing 401.1 error HTTP Error 401.1 - Unauthorized You do not have permission to view this directory or page using the…