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Anyone tried the WI Auto Increment modification script in their Prod environment?
We're migrating from SCSM 2012 to 2016 (1801) with assistance from Cireson. We've used the LMA tool to move stuff over, and on the whole, things look great. However, we ran into an interesting quandary with Work Items. After doing an initial import, and then several delta imports, we noticed in testing that our WI #s were… -
Intermittent issue for RA Approvers when clicking Save on CR Record (Request Failed)
We're seeing periodically that our end users (those who do not have any SCSM access at all) who are assigned RA's are experiencing an issue when attempting to approve them. After having clicked Approve, adding comments (or not), and then clicking Save on the form, the Request Failed error appears. At this time, the… -
Re: notifications for KB article comments
Some of us are still using the HTML KB, but actively weighing the pros and cons of either sticking with it despite its flaws or figuring out how/if to integrate with something else. Search is the biggest problem, currently. Typing exact phrases found in the title or body might get the desired articles into the middle or… -
Re: what happens when i change an asset status to disposed
Hi Robert, Very interesting. The concept of moving to another part of the DB is a good one but unfortunately, not the way SCSM works. Your data would have to remain in the main (operational) DB. However, I like the idea that it could become read only or something as to ensure it remains an archive. This will mean your DB… -
Re: what is the correct way to delete duplicate items in Asset Management
It is difficult to agree or disagree without knowing more details. What object type are you deleting? Something is deliberately creating the "incorrect" item after it sees that it no longer exists (upon "correctly" deleting it). You need to pinpoint what that "something" is, in order to solve your problem, I believe. So… -
Re: Cireson Ticker - Toast Notifications for Mobile Devices
I think there are probably a lot of different ways this could be accomplished, but the first one that comes to mind is leveraging the stock Microsoft Company Portal App and its Notifications area. I haven't heavily looked into the InTune SDK so I could just as easily be making the false assumption that "Surely there is… -
Re: SCOM "Company Knowledge" Integration with Cireson HTML KB
@Tom_Hendricks - I too JUST did the same thing in SCOM (although just went straight to the view so you see the search box and all Knowledge Articles). For anyone interested in this crazily quick walk through in SCOM - 1. Authoring -> Management Packs Objects -> Tasks -> New Task -> Console Tasks -> Alert Command line OR 1.… -
Re: Adding default or some hint to fields
@Martin_Strbavy I do have this in our environment, but it is 100% custom code. If you can get away with using ARO forms, I love @Shane_White 's suggestion above. For ticket forms, it required customization for me. You could create a form field of type "Display" above every other field on the form, but it looks cluttered… -
External items in ARO list
Hi all experienced community members, I hope this is not duplicate question in this rich forum and I'll get brilliant ideas and suggestions :) Our customer has item list in external database and would like end users to be able to select those item(s) in ARO in the portal. Usecase: select software to install from approved… -
Action Log Comment Box
I had worked on a customization for our Tech Support team that shrunk the comment box in the Action Log and then replaced the Action Log comments table with a custom log. We didn't find the need for the Add Comment box to be so large, and the comments table below was nice, but doesn't just show the comments by default.…