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Setting up a New Field in the Incident Form
Hey guys, I'm trying to follow various guides and things to set up a new "Location" field on our customised Incident form. But I've fallen at the final hurdle and I can't work out what I've done wrong... Any advice would be gratefully received! At the moment, I've got this: So here's a summary of what I've done so far… -
Re: Service Catalog Performance issues
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Re: SCSM 2016 and Advanced Email Send attachments not working
We're currently using Office 365 SMTP server for the setup. We tried both through a local SMTP relay, and direct to office 365 same result. Email sends no attachment. No special security on the tenant, allows attachments, and emails are generally flowing normally. After some further investigation we found that some users… -
Re: Best practice: configure permissions for the Cireson portal - need help
This problem eventually made it to MS Premier Support and a on-site MS SME. In my case, the issue has to do with SID history turned on in AD. If SID history is turned on things go sideways with no fix. At some point Cireson's solution is validating the domain2 account with the domain controller. The DC looks at the account… -
Re: Software metering and exclusion functionality
Hi again! It's been a while, but as we all know... sometimes you can do nothing about it. ::smile: The last 4 days, we had another session with our service provider for Cireson and this problem was one of the topics we worked on. At first, I want to say: Big up and thank you very much Tony. After you brought up the… -
*Cireson Portal Tip* Configuring an end-user as a reviewer for the Cireson Portal
Out of the box end-users will not be scoped to see any work items. Analyst out of the box are scoped to see all work items. In this scenario we will walk through scoping a normal end-user to have the ability to access and approve activities assigned to them. When creating a user roll a common pitfall one run into is… -
limit on queues
Good day everyone, I have a question regarding queues in Service Manager. I have come across many articles "including official MS documentation" suggesting to keep the number of queues to a minimum due to the extra load it puts on the workflow server. So what I'm after is how everyone manages the access to the work items.… -
Update Cireson Knowledge Article using API
I am trying to go through and add Keywords to all of my Knowledge Articles using the api/V3/KnowledgeBase/AddOrUpdateHTMLKnowledgeApi The first issue I am running into is trying to grab all the Knowledge articles in Cireson, as of now I am only able to get them if I know the ID. Second issue is trying to POST the new data,… -
Re: How to customise the Barcode app?
It's a long story @shaun_ericson and I don't blame you for not reading the entire comment log of Cireson Incident Ticket IR41207 which was mentioned in my post you quoted as it is ~17 pages worth of solid troubleshooting I had to do to prove to Cireson they need to fix it, not say "it's just you having this problem" or… -
Re: Example Incident Form
The example will place all the extensions into one column. Here is an example of how to get two columns. customFieldGroupList: [ { name: "Extensions", rows:[ { columnFieldList: [ { DataType: "String", PropertyDisplayName: "Extension 1", PropertyName: "IRext01", Disabled: false, ColSpan: 2, MinLength: 0, MaxLength: 256 }, {…