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Re: Convert to SR including file attachments
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Re: Data Access Service
Erin, instead of restating the servers you should be able to end the pid/process for the service. Then start the service. We have a similar scenario with a different application where we have to invoke this action. (Monitor the service/processes with SCOM, then use SCORCH to execute a ps1 script to grab the pid of the… -
Re: AD extended properties with asset import?
Hi, I had logged a ticket to Cireson support and officially they have advised that LDAP queries will not work across domains. This is quite disappointing as I did not want to use SCORCH/Orchestrator. I have asked the question if the Cireson PowerShell APP would be a suitable approach for this scenario. I will keep you guys… -
SLA Change Request
They want to build a time based/SLA into our change process. So when a change is logged initially, it sits in a state of pending for a period of time before it moves onto approval activity. I have had some thoughts around using the in-built SLA to set off the warning/breach and then use SCORCH to monitor the change… -
Re: Problem with Runbook template in Service Request Activity stuck in Pending status
@Stuart_Eddy Did you ever find a solution to this issue? Were are starting to see it happen more and more in our production environment. The runbook will hang in pending status with no recognition of communication from SCORCH. One thing we have noticed is on the primary management server there will be many cases of 33610… -
Re: Viewing Change request as end user
Thanks for the response. CR does have affected User in even thought it is not visible on the form. Using SCORCH, i was able to set the affected user as well as the Created By user. But this should not be necessary. I think the portal should also leverage the Created By User Field in place of Affected User since Affected… -
TIL: Renaming Connections
So, not sure if anyone else has run into this in SCORCH 2012 R2, I renamed the connections to our SCSM environment (but did not change the server name) and our runbooks started failing. I thought the connection name was dynamically updated, but turns out, it is not. You have to update each runbook manually (unless someone… -
Re: RB to MA stuck in pending
Thanks for the response Jovian. The CR will go through a series of different status' (RB > MA > RB> MA) before if finally goes off to apply the change/release. Is this the best way of doing it out of curiosity? Its just you cant change the status of a CR like you can with other WI's e.g. IR, SR - Hence we have taken this… -
Re: Copy Change (CR) and Release Records (RR)
we use SCORCH and a custom task to do a copy to new as we wanted to copy the activity info. if your not worried about copying the activities the attached files will give you a basic copy CR function. It will prompt you for the template to use then copy the data from the existing CR (such as implementation plan etc. into… -
Re: Set RunBook to run only on 1st day of each month
@Simon_Zeinhofer While that method will meet the need the downside is that runbook still is always running, impacting your concurrent runbook allotment. (50 Per Server) We accomplish a schedule of any runbook that runs on an once daily or less via a schedule task that calls the SCORCH powershell to launch the runbooks.…