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Re: Walk Through - Cireson Portal v3.8 to v5.0 Upgrade
Upgrade to 4.0 1. Backup! Let’s take a good backup incase things go sour and we need to roll back. a. Backup the ServiceManagement and servicemanager DB. b. Backup the website files on each portal server by copying C:\inetpub\Ciresonportal to another destination (any customizations in C:\Inetpub\Ciresonportal\Customspace… -
Can someone who upgraded to SC2016 help me with some guidance?
Hello! I am trying to bring my SCSM and SCORCH environments up to 2016 in coordination with my SCOM guy who is trying to get to 2016 as well. In our environment, SCSM had only been updated to UR7 and I'm doing dry runs in a DEV environment before going to production. My predecessor set up SCSM and SCORCH and I haven't done… -
Re: How to set AssignedToUser equal to the CreatedByUser automatically
Hi @Frederik_Vandendries I modified the QuickIncident.js code {<br> "Id": "QuickIncident",<br> "TypeId": "html",<br> "Definition": {<br> "content": "<h1>Quick Incident or Service Request</h1><hr/><p>Handle incoming calls.</p><div class='panel'><div class='row'><div class='col-md-2 col-xs-6'><div class='demo-section… -
Re: Passing Data from one Runbook to another
Hello @Vik , this is the code: import-module smlets $scsm = 'YOUR SCSM SERVER' $SRName = 'ID OF YOUR ServiceRequest' $cID = 'CHILD ID YOU ARE LOOKING FOR' $srClass = Get-SCSMClass 'System.WorkItem.ServiceRequest$' -ComputerName $scsm $sr = Get-SCSMObject -Class $srClass -Filter "Name -eq '$SRName'" -ComputerName $scsm… -
Re: System.IO.FileLoadException: Could not load file or assembly 'Cireson.ServiceManager.DAL' or one of
@Brian_Weist - All three services are running on the portal server, which is also a management server. I can load up the SM console and connect to that management server fine. @Tony_Collett - Exactly, it's a generic error when connecting from a remote browser. The image I supplied in the original post is when I try and… -
Walk Through – Portal Deployment Example Part 1
As if the Cireson Portal V3.x - V5.x Installation Instructions KB isn’t already long enough, here is a basic example walking through of the installation of the Cireson Portal for someone new to SCSM and Cireson. Important Note: This article is not meant to replace the install instructions; rather provide a Contoso example… -
Re: Set-scsmobject with nested enum
@Sarah_Geihs Using a nested enumeration should make no difference to a non-nested one. In your case, the first option should be: Set-SCSMObject -SMObject $hwasset -Property UseCase -Value "ENUM.MDM.Projekte.DigiLeih" with quotation marks around the property value. But still, for enumerations there are some different ways… -
Re: Change Requets are removed from Change Calendar when completed/closed and dont appear in "My Work"
thanks @Adam_Dzyacky the "requestedworkitem" worked and now affacted user appears in the changerequest.js and it saves. i have placed the changerequest.js template under D:\InetPub\CiresonPortal\CustomSpace which includes our customised IR and SR templates. the D:\InetPub\CiresonPortal\CustomSpace\workitem folder is empty… -
Re: Notice Events - How to Use
A Notice Event is a way to provide notifications on workflow events within the Cireson Asset Management solution for any class with a notice event as well as being able to trigger on a manually configured date. This includes notification for workflows such as the impending end to a warranty, support contract or lease.… -
Re: Query All Incidents That A User Has Touched
I would need to research and build the SQL query as I do not have exactly what you want. Although I did just find an interesting bit of C# code of mine I forgot about that has some SQL..... The main purpose was "Get a list of certain tickets with the most recent user who modified it along with the date they modified it"…