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Re: Unable to log into portal on new install
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Re: ARO that is only visible to Analyst's ? [SOLVED]
Sure thing. Just create a Service Offering and target that at just your Analysts (or L1's, L2's, etc.). For the sake of this example, let's call it "Analyst Requests". This SO would contain all of the RO or AROs for Analysts. Next through Library -> Groups -> Catalog Item Groups, you'd create a Catalog Item Group that… -
Re: Custom single work item edit url for all types
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Outbound Webhooks for Work Items
Anytime a work item is saved (apply/save), an oubound webhook is triggered to a URL(s) that are defined in the admin settings. This webhook passes the workitem object as a payload. This would allow for other systems to respond and the Service Manager Portal to better support serverless functions for automation, as well as… -
Warning during setup of Analytics portal
Hi, while installing the latest version, the following warning appears: Failed to Populating Data Retention Default Settings items CiresonAnalytics on BIL-S-SC-SMDB01\SCSMDB : The requested operation cannot be performed on a file with a user-mapped section open. Is this something that I need to worry about? -
Re: Change Calender on Portal
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Re: How to clear pending Service request's manual or review activities from a Failed Service request
Hey David, This should set the status of all 'Pending' activities in 'Failed' SRs to the status of 'Cancelled.' <div>$failedStatus = Get-SCSMEnumeration -Name ServiceRequestStatusEnum.Failed </div><div>$SR = Get-SCSMObject -Class (Get-SCSMClass -name System.WorkItem.ServiceRequest$) -Filter "Status -eq $($failedStatus.id)"… -
Re: Multiple conditions for Advanced Request Offering
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Re: Send mail not populating TO
Got this from Cireson support Will try it on Monday! Hi Magnus, The function which validates the email address checks if the final domain extension is at least three characters long. Since a lot of European domains only have two characters in the final section of the domain name (.se,.dk,.fr,.de,etc), they will fail the… -
Re: User Information (CI) Search Page for Analysts