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webportal error event, no workitems visible in cireson portal v5.05
On our testenvironment we're experiencing some strang behaviour. We're not seeing any workitems on the portal in active work (eg. my admin account and my domain account, admin account in no queue, domain account in IT queue and corresponding user role). A test user, within a different queue and user role, did see the… -
Best Practices of handling Organization objects after organizational changes
Hi, I am a Service Manager/Orchestrator consultant but new to Cireson Asset Management. One of my customers has recently carried out some organizational changes that we would like to reflect somehow in Asset Management with regards organizations. Asset Management has so far contained over 700 Organization objects in… -
Re: Ability to copy and paste screenshots into an incident, request, and changerequest.
It is possible to do this by changing your control type from "longString" to "editor". There are some caveats to this, though. The short version is that you would have to create your own custom field in place of the out-of-box fields to really accomplish this effectively, IMO. Making this change to the form puts HTML into… -
Re: Hiding templates from showing?
I have attempted user roles approach. The down side is that if you remove a template from the user role for an analyst but then provide them access to a service catalog item that uses that template when they submit it will fail. Thus to provide them access to the service catalog items they must have the template access.… -
Re: Asset Management, relate Network Devices to Locations
I decided to take a pass at this myself through PowerShell and SMlets. While it's only the first version, this script/runbook performs exactly what I originally outlined in the request bringing SNMP discovered devices via SCOM into Cireson Asset Management. * Hardware Assets are created from Network Devices… -
Re: Promote invisble column of SCSM view
Hi @Steffen_Dobritz This is a tricky question that I'm not sure I have an answer for but I can provide some context. Promoted views are the simplest way to create views that you have already created in the console and know they work. However, they do use the SCSM SDK to make the query to SCSM. This is slow and does… -
Re: Create Request On Behalf Of - Radio Buttons and Text Change
Greetings @Nicholas_Velich @Adrian_Paech @Brad_Hayes and anyone else that can sound off on this. We've been using this custom function here for a couple years now (love it!). Specifically, it looks like our code is a direct copy of the Adrian Paech version. We upgraded from SCSM 2012 to SCSM 2016/1801 in June, and… -
Re: Dynamically pulling the next RA to add approvers using PS Activity
The below worked most of the way. It added all but 3 users who it left with blank values. They all have displaynames in AD. I'm trying to instead key off of objectGuids instead of displaynames, but I haven't had any luck so far with getting it to take a ObjectGuid for the $UserObj Variable function Add-SCSMReviewer… -
How To - Stop Logging BarCode CacheBuilder
It's easy to forget that the Cireson BarCode CacheBuilder makes its own logs, which can very quickly take up the entire hard drive depending on the size of your environment. Rather than make a script through Task Scheduler to delete logs older than X amount of days, it'd be much more efficient to turn off logging. Because… -
Survey App - Preselecting Satisfaction Slider Value
The Survey App is a great addition from Cireson, and fills yet another gap in SCSM. On setting up a survey recently though, I needed the ability to pre-set some values in the survey, which there is no option to do. The scenario is that I was sending out Incident resolution email notifications which included an option to…