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Alternate End User Home
Alternate End User Home (Warning this is a long one 😀 ) Feel free to ask questions on how to customize it or get it to work in your environment – I’ll try my best to help – This is not the full guide but there are lots of comments in the code so take at look at it and play around with it 😀 Also take a look at the template… -
Customizing the New Drawer Menu
As inspiration to others ☺️ We have made some customizations to the new drawer menu. We wanted it to be easier to create an Incident or Service Request from the new drawer menu. We only have one incident and one service request template that we use when an analyst creates a new one. The default layout have 2 levels in the… -
Re: I need a way to search Action Log or History, is there any way to do this?
Hrmmm... I threw together a quick script that gets all Incidents (I am not entirely comfortable with the lack of filtering here. Maybe filter on all Closed? Active? Almost anything would be better than a blanket all) then parses the History to figure out if the change made was made by someone who is not the Created… -
Re: How are you managing changes to the CMDB
When you say "managing changes to the CMDB" I assume you're referring to controlling/monitoring changes to the Configuration Item side of the house as opposed to Work Items? or everything? Either way both (in my opinion) should start at the RBAC/permissions level. Give people exactly what they access to. Then move onto… -
Re: Custom Portal Customizations / Tasks - Let's see your favorites!
In the way of items only possible by virtue of the Cireson enhancements: * Billable Time Report - Posted here on the forums. Leveraging Cireson's Time Tracker App, build a SCSM Report that shows time worked per analyst per work item type. * Google It - Also posted here on the forums. I couldn't resist not having a… -
Drawer Tasks - Comments, Parent Incidents, and more Bulk Tasks
Having the following Tasks on grid views would be rather helpful right? This has been tested with portal 9.x, Chrome, and supports the My Work, Team Work, and All Work views. But before you deploy this into production, it's important to appropriately set expectations with this customization as in its current form behaves… -
Workflows aren't getting created/run AND SCSM Console - Administration - Workflows - Status is SLOW!
Howdy all, Recently we were having an issue with email notifications not triggering on every ticket as well as Change Requests not completing even after 15 minutes when the last activity has been finished and marked as such. When I went into [SCSM Console - Administration - Workflows - Status] it was very slow to load the… -
Re: Folder picker in cireson portal service offering
It is possible, but how the data (folder paths) get there is a different story entirely because of how lists work inside of Request Offerings. 1. You can't select an external data source to query (although that'd be a great idea for how to improve the Cireson Advance Request Offering) 2. Simple List - You'll have to… -
Re: New User Automation. How do you do it?
Let me kick things off with some of the basics of automation. What Automation Should I Use? There are several choices when it comes to automation solutions and which one you choose is up to you and what is best for your organisation. If you have a strong Powershell ability level in your organisation then stick with code.… -
Powershell - send email to affected user
User case: To send an email to affected user telling them that a ticket was made for them and security will reach out when possible but otherwise return to work. My script does not appear to be picking up the parent ID nor the affected user's email. I am trying to get the email through AD but I do see an email in the user…