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Re: Cireson Plugin with Outlook new
@Adam_Dzyacky Hy Adam, the top 3 features:
- And this is also the most important one, creating Work Items "on the fly" from an Email already in the inbox.
- Adding an email to the action log of an existing work item (if possible maybe in the name of the user who sent the email). It happens so often that someone replies to an email from the ticket (sent by a person) and does not include the helpdesk address in cc. Then the comment is missing
- Attach an email to an existing work item
These are, afaik, all features from the existing add in but I guess these are also the most important ones :)
Re: NULL values are shown as 0 in Dashboards
I think we need to open a bug. I'll get that done.
Re: Request Failed error wher
@Peter_Miklian Not sure of the root cause. I know that on odd occasions I have got involved, removing and re-adding the affected user has allowed comments to be added again. I don't believe it was a permanent fix on that item.
Its quite rare for us as staff tend to approve or add comments via the system emails instead.
It would be good to understand the root cause and timelines for any fixes.
Re: Request Failed error wher
We have the same issue but with users approving/rejecting RA. this error have been with us since 2012 r2 Ur3 and the old silver light portal though the error message was somewhat different. We have a case with microst about this and it is not the Cireson Portal that throws this exception. I belive it it is the data access layer of SCSM but i cant prove it .
2012 portal error msg: "The approve operation is not allowed in the current state of the activity"
Re: Request Failed error wher
They can see the calls fine, but cant update them.
The same workaround (of swapping the user out and back in) also works for us, but is obviously not a fix as the user would have to ask us to do that before updating!
It's certainly not all users, and as proved by the above, it isn't permissions as they can update calls once moved out of the affected user and back in.
Have you spoke to support and asked for them to have a look already?
Re: Request Failed error wher
No.This issue continues.
I don't know what I must check or configure in order to solve this problem.
The AD Users sometimes get that error when they try to add a comment .
I checked almost everything.
there are 2 lines in log file when an user get thar error
1 )IRXXXXX threw an exception likely due to scoping that hasn't been applied
2)The user DOMAIN\NAME.SURNAME does not have sufficient permission to perform the operation.
2017-06-28 17:09:55,838,System.Data.SqlTypes.SqlTypeException: SqlDateTime overflow. Must be between 1/1/1753 12:00:00 AM and 12/31/9999 11:59:59 PM. at System.Data.SqlClient.TdsParser.TdsExecuteRPC(_SqlRPC[] rpcArray, Int32 timeout, Boolean inSchema, SqlNotificationRequest notificationRequest, TdsParserStateObject stateObj, Boolean isCommandProc, Boolean sync, TaskCompletionSource`1 completion, Int32 startRpc, Int32 startParam) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.BeginExecuteNonQueryInternal(AsyncCallback callback, Object stateObject, Int32 timeout, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.BeginExecuteNonQueryAsync(AsyncCallback callback, Object stateObject) at System.Threading.Tasks.TaskFactory`1.FromAsyncImpl(Func`3 beginMethod, Func`2 endFunction, Action`1 endAction, Object state, TaskCreationOptions creationOptions) at System.Threading.Tasks.TaskFactory`1.FromAsync(Func`3 beginMethod, Func`2 endMethod, Object state) at System.Data.SqlClient.SqlCommand.ExecuteNonQueryAsync(CancellationToken cancellationToken)--- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at Cireson.ServiceManager.DAL.Database.<ExecuteStoredProcedureNonQueryAsync>d__50.MoveNext()--- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at Cireson.ServiceManager.Services.Implementations.ProjectionPersistenceService.<UpdateCacheWithNewWorkItemAsync>d__64.MoveNext()--- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Cireson.ServiceManager.Services.Implementations.ProjectionPersistenceService.<UpdateCacheAsync>d__52.MoveNext()--- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Cireson.ServiceManager.Services.Implementations.ProjectionPersistenceService.<CommitSaveAsync>d__33.MoveNext()2017-06-28 17:11:07,230,IR106413 threw an exception likely due to scoping that hasn't been applied
Re: Request Failed error wher
It is referring to the Administration - Security - User Roles in SCSM.
In the Administrators group is the App Pool set as a user.
Request Failed error wher
I have a problem
Sometimes when an end user updates a ticket, he gets an error "Request Failed" when he clicks the SAVE or APPLY button.
I have tried to clear the cache of the browser but it didn't help.
in order to solve this problem, I change the AFFECTED USER to me and back to that end user.
after this, the end user can update the ticket and save.
I checked the log file and there are these lines. Do you know what mean these lines?
Re: Dashboard Refresh add in query
Yep. Add in loaded fine according to dev tools:
It has finally appeared!
It was just very slow to appear. It took two days to appear in our environment. I'd restarted a few things but whatever was blocking it, appears to have cleared in the end :)
Re: Auto Refresh on Dashboards
We have released the Dashboard Auto Refresh Add-In today: