Update incident / service request title
We have service requests / incidents with custom titles, and we'd like to append a portion of the users email address who is logging the call.
For example, extract the sub string between "@" and ".mycompany.org", and append this to the call title when the call is first logged.
So an example [email protected] logging a call which has title “Software install” gets changed to - "Accounts – Software install".
Any thoughts on how i can achieve that?