Vik
Member IT Monkey ✭
Hi Guys,
Any ideas why would SCSM (2019) not start syncing, even manually triggered, with SCOM (2019)? I set this up fine and can see the connector in SCOM Server, I've subscribed for some alerts, but the connector in SM doesn't seem to start.
Events show nothing related to this connector.
Thanks in advance
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Answers
This is because the SCOM Alert connector doesn't really sync, so much as it's triggered by SCOM when the Alert Criteria is met.
Thanks @Adam_Dzyacky ,
Everything seems to be setup as you stated: Connector account in SM is an admin in OM, and Connector/Alert is setup in OM with servers that I want to get alerts from.
In SCOM, I setup the criteria to be:
I can see active alerts for these servers part of group i set the connector/alert, but SM is not syncing nor creating incidents.
A bit lost now...
And just to verify, you have...
?
Yes, @Adam_Dzyacky
Example of our group with 2x RDS Servers Named Remote Desktop Servers.
Connector alert on SCOM
Targets set to explicitly, pointed to the group above.
I'm not intricately familiar with the Rules/Alerts for said MP but one of two things is possible here:
After this, the next best way in my opinion to troubleshoot this is if you have an Alert that you were expecting to get forwarded over from SCOM, is that you need to interrogate it within SCOM. What MP is the Alert coming from and what is the Alert Target? e.g. is it a Windows Computer? or is it an RDS Server? etc. etc.
I'll need to put some more time into this and investigate further. Thanks anyway @Adam_Dzyacky