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Simon_Zeinhofer
Customer Ninja IT Monkey ✭✭✭✭
We recently installed a new SCSM 2019 server landscape with new management servers and also a completely fresh installation of Cireson we want to replace our SCSM 2016 productive system with.
It is working fine and after some fine-tuning to the IIS it is really fast as well. Just, from time to time, I receive the following error when I want to open a WI or CI:
I had a look in the Operations Manager Log File, the Platform Cache and Cachebuilder Log. None of these has any error noted.
When I go back to the home page and then reopen the CI or WI it is working fine.
JFI: We do not have any User Roles filled until now, but my user is inside the Administrator group in SCSM.
Best Answer
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Simon_Zeinhofer
Customer Ninja IT Monkey ✭✭✭✭
Opened a Ticket on Cireson Support site. The error occured, because the cireson application code had a bug. With the new version everything is fine
1
Answers
It looks that the page was inactive for some time and Service Manger close the connection.
Or does this error shows when you actively work?
No, unfortunately it really hjappens when I actively work :(
Also i thought, when inactive, the "renew Session" pops up? Anyone from Cireson here who might help me with this issue?
Opened a Ticket on Cireson Support site. The error occured, because the cireson application code had a bug. With the new version everything is fine