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Re: Showing certain service offerings
Without diving into actual code, which would take more time than I am able to offer right now, it would look something like this at a high level: Get the service offering that you wish to display by its ID, which would look similar to (this will not run, it is pseudo code): $.get("/api/V3/ServiceCatalog/GetServiceCatalog",… -
Re: Reduced outage time for SCSM Portal upgrades/updates
As for #1, I already run ours through a powershell script. However, my script mainly repairs all the "damage" done by the installer after the fact (they fixed cert bindings, which was awesome, but it still also bulldozes session timers, caching, compression, virtual directory and app folder permissions, etc. Not… -
Re: Adding portal/SCSM mgt server to a SCOM-monitored server?
Thanks, @James_Atance. This is getting at exactly what I am seeking clarification for. Yes, there is a built in agent with SCSM, but I have seen a fair amount of guidance not to point this agent to SCOM, because there would (eventually, if not immediately) be interference from SCOM agent tasks on the SCSM servers. Has this… -
Advice about performance tuning
We have a ticket open with Cireson about high memory usage and we are looking at various things to improve performance. We have already reviewed and implemented the Cireson article on this: We have set the recycling of the application pool to 7am daily. We find we get spikes in memory usage that grows through the day (as… -
Add Activities to Service Request
Management wants to be able to use Service Manager/Cireson Portal to manage Projects. This entails keeping a log of every project and the tasks associated with it. My idea is to build a Service Request template titled "IT Project", create an SR as a high level "Project", and have them utilize Manual Activities for all of… -
New Catalog Group - User unable to see Request Offerings and Service Offerings in Portal
Hi all, I have created a new Catalog Group to limit certain user's views on the portal. I've selected everything I need, and made sure the user was part of the permissions chain, but the portal shows empty. I see the "Browse By Category" and "All Requests" headers, but there's no content. My main account, which has full… -
Improve editing KB articles
I would like to have some improvements of article editor in Knowledge base. Now editing an articles is not easy and often annoying. There are common missed function as wrote @Silas_SulserSilas_Sulser : 1. WYSIWYG HTML-Editor - with ability to add images, tables, change font size or clean format of pasted text. 2. Edit of… -
How much time does Queues take to apply to work items in your environment?
To those that uses queues to secure work items in SCSM, I am wondering, what is your average application time? We currently have 13 queues (5 IR, 5 SR, 1 PR, 1 RR, 1 CR) and the GroupCalcPollingIntervalMilliseconds is not set. We usually have good workflow performance but the queues are taking a bit more time that we… -
Re: An SMlets based Exchange Connector
Has anyone been able to get this exchange connector to work with O365 when basic authentication is disabled? I doubt it will work as this connector probably makes similar calls to the stock connector. I recently created an official GitHub issue for it to track progress. It is my plan to begin work on the OAuth for this… -
Re: No Categories listing
If I'm following correctly here, you can actually use Request Offerings to publish requests that create Incidents (e.g. Report an Issue) Using the SCSM Console (not the portal) is how you can create Templates, Request Offerings, and Service Offerings. If you head into the Console and click "Service Catalog", Service…