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Add copy to new to change requests
Could you add the “copy to new” feature into changes requests. It is a great feature in the Incidents and Service request and could add value in the changes requests. We often have scenarios where the same change is logged and the only thing that really changes is the date and time. This would reduce the amount of time it… -
Change Requests - If start date changes notify or trigger approvals again
We have some approvals being done and then the implementer changes the start time and I wondered if anyone knows of a way to trigger a notification or to 'reset' the approval process, if the scheduled start/end date is changed? If there is nothing in place it would be good to have the option to introduce something. -
Orchestrator Support group changes
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Changing the default Portal font
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SLA Change Request
They want to build a time based/SLA into our change process. So when a change is logged initially, it sits in a state of pending for a period of time before it moves onto approval activity. I have had some thoughts around using the in-built SLA to set off the warning/breach and then use SCORCH to monitor the change… -
Change Request Statuses
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Approval Decision Changes
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changing the Tasks available to the analyst
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Change Calender on Portal
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change request record - would like to see change request details + workflow activities status
hi, we use change request module in SCSM (using the cireson web portal). in our implementation, every change request(CR)required a single approver before the change request is approved (by our CAB) before the implementer can proceed forward. if we navigate to the "Activities" tab inside of the single CHange Request, we…