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Re: Slow "save" time
Hi and thanks for the reply, i will answer them one by one. * No, we don't have the same delay in the console on the portal server. But I have asked Helpdesk to use the console on the portal server the whole day. * Can't find any errors/warnings about grooming failures. * Regarding the sp_who2, is it blocks in the… -
Re: Purchase and Install Count Options: Ignore Authorized Cost Centers, Organizations and Locations
The Purchase and Install Count Options area allow you to modify how the install count is calculated. 1) Count every match per device and subtract from available count. This option allows for software that can be installed multiple times on a single PC. If turned on this option will count each of the installations even if… -
Re: Remote Connect directly via CmRcViewer.exe
Hi Wally, we have the same situation. When our ServiceDesk have a call from customer, thay only want to connect with his desktop by msra.exe. We have defined "Custom Action" in "Remote Manage app" but to use it we need to connect and it take time or sometimes it is not possible to connect by WINRM and run "Custom action" -… -
Console is crashing because of special character
Hello, one Service Request is crashing the Service Manager Console (2012 R2; Version 7.5.3079.0) when opening it, because it has a special character in it (hexadecimal value 0x0B). Opening this Service Request in the Cireson Portal ends with an infinite loading screen. I know this is a special one but do you know how to… -
Experiences with access rights in the portal and manual restart of the Cache builder service
We have a lot of impatient users who would like to have access to certain requests in the portal asap. According to the KB article, some changes are synchronized to the portal DB every 2 hours, others get synchronized every 24 hours. Which kind of acess rights belong to which action? - adding an AD Group to a user role in… -
Custom Form for a Work Item class is not shown if the corresponding Cireson Preview Form is enabled
This is caused by a console bug. There are 2 types of forms, forms used by classes when you edit that classand forms marked as "overview" forms that are used in the preview pane. When you edit a class, the console gets all forms for that class and alpha sorts their Guids. If the first form found isan overview form, it is… -
How to create a PA on the fly after a MA in a SA workflow
I'm in the process of creating an Orchestrator Runbook that has or adds different activities based on the selections in a form. I'm stuck in an area where, after a fixed MA, I would like to create a PA that includes 3 MAs. This part is only needed in 1 out of 4 different workflows, that's why I don't want to add it as a… -
Help with SQL query for custom dashboard
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Service Offering Permissions and Visibility (Verifying my understanding)
Greetings and thank you for taking time to respond to me. In my Environment that I am currently designing to roll out soon, I am having a debate about how Cireson handle Service Request Offering visibility and I need assistance in verifying that my thoughts about how Cireson handles them are correct. 1- I have three… -
failing Data Warehouse jobs after Change Request ARO import
We recently deployed the Cireson ARO management pack to implement Change Requests (kb 2462) in the service catalog. Shortly after doing so, we developed consistent & repeating failing DW jobs. For our environment, we are seeing a consistent group of 4 errors (all Event ID = 33502 on the DW mgmt server): Module name:…