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61. Email to Support Alias Didn't Create Incident

    

    Question by Steve_Cox · November 2020 · Home› General Discussion

    We have an alias that users can send email to that automatically creates an IR assigned to the Service Desk. Today a user sent an email to this alias but no IR was ever created. I tried to repro this but the mail I sent successfully created an IR. So, I'm trying to track down what happened to the email that didn't create…

62. Creating a survey with the survey app

    

    Question by Christopher_Carver · November 2016 · Home› General Discussion

    Color me pink, for the life of me I cannot figure out or find how to create a survey after the installation of the Cireson Survey App. :( I searched the KB and all I found was install, advanced config, and admin, but not a single article on the topic of creating a survey. Which leads me to believe it's so simple I'm…

    3 results

63. Is it possible to create an SR automatically off of an approved RA?

    

    Question by Jason_Meyer · December 2021 · Home› Analyst Portal

    Is it possible to create a new SR automatically off of an approved RA?

64. Search return for Created Date

    

    

    Question by Huw_Jones · March 2021 · Home› Self-Service Portal - Community

    Hi All, When doing a search for all incidents created yesterday in the system, i get no results, any suggestion why this is? Im planning on using this search as a base for a count in one of my portal pages. Cheers

65. Re: Request was created: null

    

    Comment by Tony_Collett · February 2017 · Home› Analyst Portal

    If you are mapping fields to an activity from within a SR that is created by an RO, have you given End Users the ability to modify activities? To do this, you simply need to create a queue which contains the criteria of all Activities (may need to make multiple for MA, RA, PA and SA) and then assign it to the End User…

    5 results

66. Hide the option to create 'From Template'

    

    

    Question by Martyn_Fearn · May 2017 · Home› Analyst Portal

    We have an 'odd' requirement to prevent some users from creating Incidents and Service Requests 'From Template'. Is there a way to hide this option from the drawer? TIA

67. Warranty Status calculated from create date

    

    Question by Philipp_Schäfer · January 2017 · Home› Asset Management

    Hello community, is there a way to create the warranty end date of a hardware asset on the basis of the creation date. For example if all laptops have a warranty of 3 years and i create the asset on 1st Jan 2017 the warranty end date should be automatically 1st Jan 2020.

    2 results

68. Re: How to create a custom item in asset management ?

    

    Comment by Justin_Workman · December 2018 · Home› Asset Management

    Well...I realized after I instructed you to create a class, that there won't be a task for creating an instance :| . You can use an Asset Import connector to create the Institutions from a CSV?

    8 results

69. Error while creating first Manual Activity in Service Request !

    

    Question by Prakhar · January 2018 · Home› Self-Service Portal - Community

    Hi, We are experiencing an issue in our Cireson portal while creating the first Manual Activity in the Service Request. We are getting the following results: 1. Support group name is not saved if only one MA is created. 2. Support group name for the first MA is not saved if two consecutive MAs are created. 3. Support group…

    2 results

70. Can't display IRs which created via console

    

    Question by Steffen_Dobritz · December 2020 · Home› Analyst Portal - Community

    Hello there, I created an IR via console. Then I switched to Portal and can't opened it. But I can open any IR in the Portal, which is created via Portal. I also restarted Cireson services.