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convert string property to clickable hyperlink
In our problem management proces we are used to many attachements, some with large sizes and multiple versions. So we decided to put all the attachements in a document management system instead. We added an additional string property with name "Attachment Link" to the problem class and this prop is filled with the URL to… -
Send mail substitution strings in latest portal version
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Send Mail To Field populates huge string
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Substitution strings in Send Email
Please quickly add the @mention substitution string functionality to the Send Email function so it's possible to send mails to users with some info from the case or link directly to the case in the portal. /mikkel PS. I know a similar old request exist - this one is created in frustration over the lack of this… -
SMP: Send Email Task using Substitution strings in SCSM Templates
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Custom Form - Default value for string or enum properties
I am looking at the KB for "How To Create Custom Forms for Cireson Portal", trying to spot JSON Tag properties for setting default values for a string or enum property. Is this supported using the js files or do I have to use SM Authoring tools to make changes to the class? This is for Purchase Order CI. -
PSA: Always limit string length in your text prompts!
Symptom A user fills in a SR/IR form with information, and some fields don't appear in the SR/IR's User Input area or its mapped field. Cause The string length for the prompt of the missing field is greater than that of the field to which it has been mapped. Fix Check the Limit String Length checkbox when creating a RO… -
When Multiple Mapping GUID string displayed for hidden not answered
Hello, When we have question that are hidden and doesn't get answered (because it stays hidden) and have a query when we try to do a multiple mapping in the Description for example is displayed the GUID string instead of not displaying anything. Any idea how to fix it? EX: Access Request for: Me Co-Worker's Name:… -
Question about Customizing Forms
Im trying to add the following to ServiceRequest.js /*********/ /** TAB **/ /*********/ { name: "Extensions", content: [ { columnFieldList: [ { DataType: "String", PropertyDisplayName: "AC_custom01", PropertyName: "ACcustom1" }, { DataType: "String", PropertyDisplayName: "AC_custom02", PropertyName: "ACcustom2" }, {… -
Knowledge Artcile Search Strings Saved
This maybe an obscure one, but I would find it extremely useful if I could view what Knowledge Articles people are searching for, and how they are looking for them. If I had a record of search queries made, I could easily ascertain if there is specific knowledge users are after which is not present, and correct it, or…