Service Manager

Discussion	Started By	Replies	Views	Most Recent
Automate Actual StartDate/EndDate in Activities Answered ✓	Marek_Lefek December 2017	5	153	Marek_Lefek June 2018
Update child incidents information from parent Answered	Jacky_Gross June 2018	4	257	Jacky_Gross June 2018
Upgrading SCSM 2012 R2 to 2016 and replace Data Warehouse (server or all)	Ingrid_Glatz May 2018	11	803	Marek_Lefek June 2018
Does lifecycle manager require a working Service Manager. Answered ✓	Steve_Wright1 May 2018	2	32	Steve_Wright1 May 2018
Portal not working Answered ✓	Anthony_Brzozowski May 2018	23	1K	Justin_Workman May 2018
SCSM Custom Forms - Multiple tabs Answered ✓	Cody_Clawson April 2018	2	191	Cody_Clawson April 2018
No e-mails received when assigning an engineer in SM to an incident, using Notify Analyst app.	Henk_01 April 2018	3	21	damon_mulligan April 2018
List items stored in default management packs Answered	Michael_Ince April 2017	4	122	damon_mulligan April 2018
SCSM console freezes and won't open again after editing offerings Answered ✓	Ingrid_Glatz April 2018	5	834	Tom_Hendricks April 2018
Relationship change in a ticket to a new support group takes up to 20 minutes Answered ✓	Ingrid_Glatz April 2018	7	136	Ingrid_Glatz April 2018
set first response via email Answered	Andy_Leopold April 2018	9	85	Adam_Dzyacky April 2018
Quickly assigning job to Analyst (can we expose the 'Assign to Me' task in individual ROs?) Answered ✓	Paul_Dalkin September 2016	8	117	Paul_Dalkin April 2018
transfer from the test to the production Answered	Roman_Nepomniashchii April 2018	1	33	Nicholas_Velich April 2018
Autofill Date Prompt Types in Offerings Answered	James_Totten April 2018	1	25	Nicholas_Velich April 2018
How to use a stored procedure in custom.js? Answered ✓	Margarete_Jussen March 2018	5	169	Margarete_Jussen April 2018
Avoiding line breaks in offerings using regex expression Answered ✓	Ingrid_Glatz March 2018	1	54	Konstantin_Slavin-Bo April 2018
Request Offering - History - Unathorized Access Answered	Karen_Bruster1 January 2018	8	184	Erik_Dixon April 2018
Recurring Notification Subscription Answered	Kevin_Goodwin April 2018	6	31	Kevin_Goodwin April 2018
Images in Service Manager emails Answered	Sean_Terry February 2018	5	131	Adam_Dzyacky March 2018
Creating Enumerated List MPs Answered ✓	Darren_OLeary March 2018	5	524	Brian_Wiest March 2018
Extending ObjectTemplate in SCSM possible? Answered ✓	Jan_Schulz March 2018	1	21	Justin_Workman March 2018
Has anyone tried integrating MS Dynamics 2015 with SCSM R2 2012?	Paul_Dalkin March 2018	0	11	Paul_Dalkin March 2018
SCSM Upgrade - What to do with the MPs? Answered	Greg_Tate March 2017	9	141	Tom_Hendricks March 2018
Reopen Tickets Answered	Aybars_Kutluturk June 2017	10	550	Aybars_Kutluturk March 2018
Managing parallel reviews Answered ✓	Brian_Winter March 2018	2	111	Brian_Winter March 2018
Questions about using Queues to restrict workitems Answered ✓	Marc-Andre_Lafleur February 2018	3	179	Justin_Workman March 2018
setting an SLO metric for a Service Request Review Activity Answered	Andy_Leopold February 2018	7	54	Adam_Dzyacky March 2018
Identifying Notification Subscriptions by GUIDS Answered	Karen_Bruster1 February 2018	1	24	Adam_Dzyacky February 2018
Decision Engine Not Adding Activities Answered	KimMel_Briscoe August 2017	1	23	Matt_Medley February 2018
Management Group Name Answered ✓	Silas_Sulser February 2018	1	26	Brian_Wiest February 2018