Service Manager

Discussion	Started By	Replies	Views	Most Recent
Create Status Service Request	Roman_Nepomniashchii July 2018	3	143	Roman_Nepomniashchii July 2018
"Auto-resolve all incidents associated with thisproblem" is greyed out in Problem Record Answered ✓	Silas_Sulser July 2018	1	54	Silas_Sulser July 2018
Including BillableTime_Log in the DataWarehouse	Davin_Clouthier July 2018	0	1	Davin_Clouthier July 2018
Adding a table to the database SCSM Answered	Roman_Nepomniashchii July 2018	7	75	Roman_Nepomniashchii July 2018
This item cannot be updated because it is already bound to another membership Answered	Robin_Fakler July 2018	2	285	Robin_Fakler July 2018
Change Child Enumeration's Parent Value Answered ✓	David_Sebba December 2017	8	255	Raisul_Islam July 2018
Service Manager User Import / Commissioning Answered ✓	Gerhard_Goossens June 2018	8	557	Gerhard_Goossens July 2018
I have incidents getting stuck in SLOStatus = Active when the incident is resolved. Answered ✓	Alan_Foster June 2018	5	141	Brian_Wiest June 2018
unable to view requests Answered	Andy_Leopold June 2018	1	13	Brian_Wiest June 2018
Email Replies Change the Support Group Answered ✓	Brett_Weisz June 2018	1	13	Brett_Weisz June 2018
Update child incidents information from parent Answered	Jacky_Gross June 2018	4	267	Jacky_Gross June 2018
Upgrading SCSM 2012 R2 to 2016 and replace Data Warehouse (server or all)	Ingrid_Glatz May 2018	11	844	Marek_Lefek June 2018
Does lifecycle manager require a working Service Manager. Answered ✓	Steve_Wright1 May 2018	2	32	Steve_Wright1 May 2018
Portal not working Answered ✓	Anthony_Brzozowski May 2018	23	1.1K	Justin_Workman May 2018
SCSM Custom Forms - Multiple tabs Answered ✓	Cody_Clawson April 2018	2	200	Cody_Clawson April 2018
No e-mails received when assigning an engineer in SM to an incident, using Notify Analyst app.	Henk_01 April 2018	3	23	damon_mulligan April 2018
List items stored in default management packs Answered	Michael_Ince April 2017	4	125	damon_mulligan April 2018
SCSM console freezes and won't open again after editing offerings Answered ✓	Ingrid_Glatz April 2018	5	874	Tom_Hendricks April 2018
Relationship change in a ticket to a new support group takes up to 20 minutes Answered ✓	Ingrid_Glatz April 2018	7	146	Ingrid_Glatz April 2018
set first response via email Answered	Andy_Leopold April 2018	9	81	Adam_Dzyacky April 2018
Quickly assigning job to Analyst (can we expose the 'Assign to Me' task in individual ROs?) Answered ✓	Paul_Dalkin September 2016	8	114	Paul_Dalkin April 2018
transfer from the test to the production Answered	Roman_Nepomniashchii April 2018	1	31	Nicholas_Velich April 2018
Autofill Date Prompt Types in Offerings Answered	James_Totten April 2018	1	23	Nicholas_Velich April 2018
How to use a stored procedure in custom.js? Answered ✓	Margarete_Jussen March 2018	5	201	Margarete_Jussen April 2018
Avoiding line breaks in offerings using regex expression Answered ✓	Ingrid_Glatz March 2018	1	52	Konstantin_Slavin-Bo April 2018
Request Offering - History - Unathorized Access Answered	Karen_Bruster1 January 2018	8	201	Erik_Dixon April 2018
Recurring Notification Subscription Answered	Kevin_Goodwin April 2018	6	32	Kevin_Goodwin April 2018
Images in Service Manager emails Answered	Sean_Terry February 2018	5	132	Adam_Dzyacky March 2018
Creating Enumerated List MPs Answered ✓	Darren_OLeary March 2018	5	577	Brian_Wiest March 2018
Extending ObjectTemplate in SCSM possible? Answered ✓	Jan_Schulz March 2018	1	26	Justin_Workman March 2018